Policy
Privacy Policy
This policy explains how Forge & Grain collects, uses, and shares information when you visit our website or place an order.
Information we collect
- Contact and shipping details needed to fulfill your order.
- Order details such as items purchased and delivery preferences.
- Customer support messages you send to us.
Payments
Payments are processed by Stripe. We do not store your full payment details. Stripe may collect additional information according to its own privacy policy.
How we use information
- To process and deliver orders.
- To provide customer support and warranty assistance.
- To comply with legal or tax requirements.
Sharing
We share information only with service providers who help us deliver your order, such as payment processors and shipping partners.
Data retention
We retain order records as required for business and legal purposes. You may request access, correction, or deletion of your personal information by contacting us.
Your rights
Depending on your location, you may have specific rights regarding your personal data:
- California (CCPA): You have the right to know what personal information we collect, request deletion, and opt out of the sale of your data. We do not sell personal information.
- European Union (GDPR): You have the right to access, rectify, erase, restrict processing, and port your data. You may also withdraw consent at any time.
To exercise any of these rights, email us at the address below.
Contact
Email forgegrain.support@gmail.com with privacy requests.